Privacy Policy

Privacy Policy for HighPeak Home Pro

Last Updated: November 2025. HighPeak Home Pro (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request services, or interact with our business. Please read this policy carefully. If you do not agree with its terms, please do not use our website or services. 1. Information We Collect We may collect the following types of information: a. Personal Information Information you voluntarily provide to us, including: Name Email address Phone number Service address Any details submitted through forms, quote requests, booking tools, or communications b. Payment Information If you purchase services, payment details may be collected securely through our payment processor. We do not store full credit card information on our servers. c. Usage Data & Cookies We may automatically collect information such as: IP address Browser type Device information Pages visited on our website Cookies and similar tracking technologies This helps us improve website performance and user experience. 2. How We Use Your Information We may use the information we collect for purposes such as: Providing, scheduling, and completing requested services Creating estimates, invoices, and service-related communication Responding to inquiries or customer support requests Processing payments Improving our website, services, and customer experience Sending promotional or marketing communications (you may opt out at any time) Complying with legal obligations 3. Sharing Your Information We do not sell your personal information. We may share information with: Service providers (e.g., scheduling software like Jobber, payment processors, email providers) Employees or contractors who help deliver our services Legal authorities if required by law or to protect our rights Third-party integrations used for business operations, analytics, or advertising All third parties are required to maintain confidentiality and use your information only for business-related purposes. 4. Data Security We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no online transmission is 100% secure, and we cannot guarantee absolute security. 5. Your Rights & Choices Depending on your location, you may have the right to: Access, update, or delete your personal information Opt out of marketing communications Limit or disable cookies in your browser To make a request, contact us using the information below. 6. Third-Party Links Our website may contain links to third-party websites or tools. We are not responsible for the privacy practices or content of those websites. 7. Children’s Privacy We do not knowingly collect information from individuals under the age of 13. If you believe we have unintentionally collected such data, please contact us so we can delete it promptly. 8. Changes to This Policy We may update this Privacy Policy from time to time. The “Last Updated” date at the top of the page indicates the latest revision. Continued use of our website or services after changes are posted constitutes acceptance of the revised policy. 9. Contact Us If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: HighPeak Home Pro Email: [email protected] Phone: (615) 471-6637 Address: 116 Agnes Road, Suite 200, Knoxville, TN 37919